Get in Touch

Never Share These in Public Channels

A one-time code sent to your phone or email is meant for your eyes only. Never type it into a public chat or social media comment, as it can be used to access your account without your permission. Also avoid sharing your full card number or your login password over any public channel. The support team will never ask for these details, so if someone does, report it immediately.

Default Language and Hours

By default, you will receive a reply in English unless you request otherwise. The team also answers in Bahasa Malaysia if you prefer to write or speak in Malay. Support is available around the clock, seven days a week. Whether it is a weekday afternoon or a late weekend night, someone is on duty to help you.

Quickest Channel for Your Query

If you need an answer within minutes, live chat is the fastest way to reach the support team. It handles everything from login issues to withdrawal checks, so you are not waiting around when a problem arises. The contact form works best for matters that require a written record, such as disputes or detailed feedback. Replies by email take longer, but you get a full transcript of the exchange for your reference.

What to Have Ready Before Chatting

Your account username is the single most useful piece of information to share first. It lets the agent pull up your profile instantly and see your recent activity without asking multiple follow-up questions. If your query involves a deposit or withdrawal, also note the approximate time of the transaction and the payment channel you used, such as Touch 'n Go eWallet or a bank transfer. This speeds up verification considerably.

Expected Reply Times

Live chat typically connects you to an agent within a couple of minutes. Most account-related questions are resolved in under five minutes once you are connected. The contact form usually gets a reply within one to two business days. For urgent matters, live chat is the better choice.

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